Tag: customer service

  • Do You Have Performance Goals for Your Home Business?

    Do You Have Performance Goals for Your Home Business?

    It would be a real good idea to conduct a self-audit to see how you stack up in providing customer service for your members and prospects. You can actually keep a running total if you will remember to keep it up. Then your audit would only consist of calculating your results.

    Watch It!

    You could list every time a customer has to remind you that you haven’t done something you promised; when you are late with fulfilling an obligation; when you don’t show up for a conference and any other time you have told the customer you would. You can see that the customer shouldn’t have to remind you that you are not really engaged.

    You could actually have ‘target goals’ where you try to have less instances where the customer is impacted by something you didn’t remember or bother to do that they are expecting. This happens even where someone has paid for somethi

  • Why Would You Do This?

    Why Would You Do This?

    When you have to go to an online helpdesk or support site for assistance it is assumed that there is something that you do not know how to do or are confused about. That is why they are there to hopefully be able to assist you. We have all at one time or another no doubt needed direction. However the question is, then why would you ignore what they tell you in answer to your query, or worse argue with them as if you know better?

    play nice

    It is very enjoyable to help people and it can give one a serious good feeling of gratification when they express their appreciation to any degree from a plain ‘thank you’ all the way to a ‘you rock’. Obviously it is the other group that is the trouble for a customer service person. Maybe it is stubbornness or pride that someone, while they can force themselves to ask, really can’t accept someone else’s opinion, or maybe they just nee

  • Beware of a Possibly Tanking Affiliate Program

    Beware of a Possibly Tanking Affiliate Program

    Stuff does happen. Websites can have technical problems. If they have a problem that they can’t quite nail down then it is difficult to know what to fix and the problems may be recurring for quite a while before they are able to fix it. So you can give them the benefit of the doubt if everything else seems to be ok. To a degree, but this must be reasonable, otherwise it may be a real red flag.

    stay alert!

    The same goes for customer service but only to a point. There are days when things are happening such as the above technical problems and there can even be days where there are multiple issues across the board that are affecting multiple members. This would be a reason that there is a true surge in requests for support and it can really throw everything into a backlog situation.

    However in the first place a company should have announced an ETA (estimated time of arrival) –